Refund policy

Returns

We hope you love your VALE order. If something isn't right, you may request a return within 14 days of delivery.

To be eligible for a return, items must be unopened, unused, and in their original packaging with all seals intact. For hygiene reasons, opened, worn, applied, or used nail sets cannot be returned.

To request a return, contact us at returns@shopvalecollection.com with your order number or start your return here. Enter the email address used for your order and follow the verification steps to access your order and submit your return request. Returns must be approved before items are sent back. Unauthorized returns may not be accepted.

Return Shipping

For change-of-mind returns, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at support@shopvalecollection.com within 14 days of delivery and include your order number and photos of the issue. We'll review it and make it right with a replacement or refund, as appropriate.

Non-Returnable Items

Opened or used nail sets, gift cards, and items marked final sale cannot be returned. Complimentary or promotional items are also non-refundable.

Exchanges

We don't offer direct exchanges at this time. If you'd like a different item, you may return an eligible item and place a new order.

Refunds

Once your return is received and inspected, we'll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow up to 10 business days for VALE to process an approved refund; your bank or card issuer may require additional time for the credit to appear.

Cancellations
Orders may be cancelled within 15 minutes of purchase through your VALE customer account. After this window, we may be unable to modify or cancel an order once processing has begun.