Shipping policy
Order Processing
Orders are typically processed within 2 business days. Business days are Monday through Friday, excluding holidays.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery
VALE currently ships within the United States.
Standard Shipping
- $6 for orders under $50
- FREE on orders of $50 or more
- Estimated transit time: 5–8 business days
Express Shipping
- $15
- Estimated transit time: 1–3 business days
Delivery times begin after your order has been processed and shipped. Estimated delivery dates are provided at checkout and may vary based on destination, carrier conditions, holidays, or other circumstances outside of VALE's control.
Shipping Addresses
Please review your shipping address carefully before placing your order. Once an order has been processed for shipment, we may not be able to make changes to the delivery address.
If you notice an error in your shipping address, contact us at orders@shopvalecollection.com as soon as possible.
Delayed, Lost or Damaged Packages
If your order hasn't arrived within its expected delivery window, or arrives damaged in transit, please contact us at support@shopvalecollection.com with your order number. We'll review the issue and help determine the appropriate next steps.